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Help America Vote Act
Missouri's State Plan


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Section 8

SEC. 254. (a) In General.--The State plan shall contain a description of each
of the following:

(8) How the State will adopt performance goals and measures that will be used by the State to determine its success and the success of units of local government in the State in carrying out the plan, including timetables for meeting each of the elements of the plan, descriptions of the criteria the State will use to measure performance and the process used to develop such criteria, and a description of which official is to be held responsible for ensuring that each performance goal is met.

Statewide Database/Provisional Voting

Performance Element Statewide Voter Registration Database
Performance Goal Implementation of a single, uniform, official, centralized, interactive, computerized statewide voter registration list that is defined, maintained and administered at the state level..
Performance Measures Accuracy of voter registration roll
Performance Outcomes
  • Increase accuracy of voter registration roll
  • Decrease voter fraud
Timetable Complete by January 1, 2004.
Criteria Used to Measure Performance Number of problems encountered with voter registration on election day.
Process Used to Develop Criteria Criteria developed by the State Plan Committee.
Responsible Official Secretary of State

Performance Element Provisional Voting
Performance Goal Implementation of a free access system for provisional voters to determine whether their provisional votes counted, and if not, why not.
Performance Measures Percentage of provisional ballots counted to voter registration.
Performance Outcomes
  • Lessen confusion at polling places
  • Educate provisional voters about proper voter registration
  • Increase voter satisfaction
Timetable Complete by January 1, 2004.
Criteria Used to Measure Performance
  • Step one– The State will provide the election authority provisional ballot envelopes that are preprinted with sequential numbers and a tear-off system. The tear-off portion must identify in writing a manner in which the voter can validate whether their vote was counted, and if not, why not. The tear-off is given to the voter at the polling places and if desired, the election authority may also give the voter a handout with instructions. The projected cost for 150,000 envelopes is $18,564 - $5,354 or 30% higher than the original provisional ballot envelope.
  • Step two– The election authority counts provisional ballots. The election authority documents provisional ballots not counted and why. The State will clarify rules for counting provisional ballots
  • Step three– The State will establish an 800 number that forwards all calls to the local election authority. The local election authority will answer phone calls from voters and verify the voter's identity using the pin# that they were given on the tear-off. Election authorities may provide additional information to provisional voters by giving local election jurisdiction web pages or local 800 numbers, if available. The projected cost will be 7 cents/minutes for the phone calls, a minimal or no set up fee, and staff time to answer calls which is undetermined at this time.
Process Used to Develop Criteria Criteria developed by the State Plan Committee.
Responsible Official Secretary of State


Equipment/Accessibility

Performance Element Accessibility for individuals with disabilities
Performance Goal Implementation of at least one accessible DRE in each polling place in Missouri.
Performance Measures Number of polling places equipped with complying voting systems by deadline set by law
Performance Outcomes
  • Increase accessibility for voters with disabilities
  • Increase voter satisfaction
Timetable Complete by January 1, 2006.
Criteria Used to Measure Performance Functional machine in each polling place
Process Used to Develop Criteria Criteria developed by the State Plan Committee.
Responsible Official Secretary of State in conjunction with local election authorities.

Performance Element Statewide Grievance System
Performance Goal Implementation of uniform, nondiscriminatory State-based administrative complaint procedures.
Performance Measures Grievances handled within time limits set by law
Performance Outcomes
  • Increase voter confidence in voting process
  • Resolve disputes
  • Increase voter satisfaction
Timetable Complete by January 1, 2004
Criteria Used to Measure Performance Number of grievances with successful resolution
Process Used to Develop Criteria Criteria developed by the State Plan Committee.
Responsible Official Secretary of State


Training/Education

Performance goals and objectives for the education and training portion of the State Plan will be developed by a committee of statewide stakeholders in the elections process appointed by the Secretary of State: i.e., state election administrators, election workers, elected officials, special interest groups and voters (The State Plan Committee). As the chief election official in the state, the Secretary of State (the "SOS") will assume the responsibility of ensuring that each performance goal is met. State Election Directors will have the ongoing task of monitoring, evaluating and revising the performance evaluation process. Elements of the Plan, performance goals, performance measures, timetables and criteria used to measure performance follow.

Performance Element Voter Education
Performance Goal Develop voter education pamphlets for distribution to election authorities, elementary and secondary schools and the public.
Performance Measures
  • Pamphlets printed by January 1, 2004
  • Notice of availability posted on the SOS's and local election authorities' websites by January 15, 2004
  • Distributed to local election authorities by March 15, 2004
  • Distributed to schools by April 1, 2004
Performance Outcomes

After reading the pamphlet, elementary and secondary students will have a better understanding of

  • The electoral college
  • The history of voting, including the struggles of many groups to gain the right to vote
  • The history of voting equipment
  • The Voter's Bill of Rights
  • The purpose of registering to vote
  • The Secretary of State's role in administering elections
Timetable Complete by April 1, 2004.
Criteria Used to Measure Performance
  • Election officials will complete a reporting form developed by the SOS's office indicating: (1) initial date website posted with information; (2) initial date pamphlets were received; (3) number of pamphlets distributed; and (4) number of pamphlets distributed biennially.
  • Number of new voter registrations
  • Number of pamphlets requested by voters or potential voters
  • Number of schools participating
  • Number of calls to election authorities
Process Used to Develop Criteria Criteria developed by the State Plan Committee.
Responsible Official Secretary of State in conjunction with local election authorities

Performance Element Voter Education
Performance Goal Display posters containing required HAVA information at the polls.
Performance Measures
  • Posters available by June 1, 2004
  • Number of polling places and number of posters displayed in August primary and November general elections
Performance Outcomes
  • Decrease confusion at the polls
  • Decrease voter complaints
  • Increase voter awareness
  • Increase voter satisfaction
  • Increase voter turnout
Timetable Posters developed, designed and printed by June 1, 2004
Criteria Used to Measure Performance Following each federal election, election officials will complete a reporting form developed by the SOS's office indicating: (1) initial date posters were available; (2) number of polling places in which posters were displayed; and (3) number and type of posters displayed.
Process Used to Develop Criteria Criteria developed by the State Plan Committee.
Responsible Official Secretary of State in conjunction with local election authorities

Performance Element Voter Education
Performance Goal Develop two to three minute "How to Cast a Ballot" video segments and written and audio PSAs.
Performance Measures
  • Videos and PSAs available by June 1, 2004.
  • Number and type of media outlets (newspapers, radio, TV) airing videos prior to August primary and November general elections.
Performance Outcomes
  • Increase voter awareness
  • Decrease confusion at the polls
  • Decrease voter complaints
  • Increase voter satisfaction
  • Increase voter turnout
Timetable Complete production of videos and PSAs by June 1, 2004
Criteria Used to Measure Performance
  • Media will be asked to report to the SOS the dates and times videos air.
  • Election officials will report to the SOS the dates and times videos were viewed.
  • Feedback from public
Process Used to Develop Criteria Criteria developed by the State Plan Committee.
Responsible Official Secretary of State in conjunction with local election authorities

Performance Element Voter Education
Performance Goal Develop "Voting Equipment Installation Guide."
Performance Measures Guide available by January 1, 2004 or upon certification.
Performance Outcomes
  • Decrease voter complaints
  • Increase poll worker expertise
  • Decrease troubleshooting jobs
Timetable Complete by January 1, 2004 or upon certification
Criteria Used to Measure Performance

Following installation of new voting equipment, for three succeeding elections, election officials will report to the SOS:

  • Adequacy of Guide and recommendations for revisions
  • Number of voters trained, by venue
  • Number of demonstrations scheduled and completed
  • Number and type of publicity campaigns used
  • Number of election judges trained
  • Number of test elections held
  • Outcome of voter surveys
Process Used to Develop Criteria Criteria developed by the State Plan Committee.
Responsible Official Secretary of State in conjunction with local election authorities

Performance Element Voter Education
Performance Goal Monitor Military and Overseas Voting ("MOV") Activity.
Performance Measures

Sixty days following each federal election, election authorities will report to the SOS:

  • Number of MOV applications received early
  • Number of absentee ballots sent to/received from MOV
  • Number of oaths administered by Presidential designee
  • Number of applications rejected and the reason for each
Performance Outcomes
  • Decrease voter complaints
  • Increase voter participation by military and overseas voters
Timetable Initially complete by October 4, 2004, and January 2, 2005; biennially thereafter.
Criteria Used to Measure Performance Timeliness of reports received.
Process Used to Develop Criteria Criteria developed by the State Plan Committee.
Responsible Official Secretary of State in conjunction with local election authorities

Performance Element Voter Information
Performance Goal Provide election specific information to the voting public.
Performance Measures

Provide all information in a timely manner:

  • Election dates, registration dates, absentee voting information and sample ballots available 6 weeks prior to federal elections.
  • Location of polls and primary election procedures available two weeks prior to election.
  • Instructions on change of address and procedures for re-registering to vote
Performance Outcomes
  • Increase voter participation
  • Decrease voter complaints
Timetable Complete by January 1, 2004
Criteria Used to Measure Performance Each election official will report to the SOS the adequacy and timeliness of information and the media outlets used prior to each federal election.
Process Used to Develop Criteria Criteria developed by the State Plan Committee.
Responsible Official Secretary of State in conjunction with local election authorities

Performance Element Voter Participation
Performance Goal Develop voter education materials on change of address.
Performance Measures Available by January 1, 2004
Performance Outcomes
  • Decrease number of changes filed at polling place on election day
  • Decrease number of voters being directed to another polling place
  • Decrease number of calls to election authority on election day
  • Decrease number of provisional ballots being cast
Timetable Developed by June 1, 2004
Criteria Used to Measure Performance
  • Number of changes filed at polls on election day
  • Number of phone calls to election authority on election day
Process Used to Develop Criteria Criteria developed by State Plan Committee.
Responsible Official Secretary of State in conjunction with local election authorities

Performance Element Voter Participation
Performance Goal Create College Poll Worker Program.
Performance Measures
  • Develop by January 1, 2005
  • Distribute to colleges and universities by March, 2005
Performance Outcomes
  • Provide new source of poll workers and assistants
  • Provide forum for students to learn about citizenship and their rights and responsibilities as voters
  • Encourage young people to register and vote
Timetable Complete program development by January 1, 2005
Criteria Used to Measure Performance

Following each federal election:

  • Election officials will report to the SOS the number of college poll workers used.
  • School coordinators will report to the SOS the number of college poll workers recruited.
Process Used to Develop Criteria Criteria developed by State Plan Committee.
Responsible Official Secretary of State in conjunction with local election authorities

Performance Element Election Official Education and Training
Performance Goal Develop Election Official Training Package.
Performance Measures
  • Develop by January 1, 2004
  • Conduct initial session by March 1, 2004
  • Evaluate and revise by May 1, 2004
Performance Outcomes
  • Increase election official expertise and knowledge about federal, state and local election laws
  • Increase knowledge about basic voter information
  • Increase service to voters
  • Increase voter satisfaction
  • Decrease voter complaints
Timetable Complete program development by January 1, 2004.
Criteria Used to Measure Performance The SOS will maintain records on the number of election officials attending training sessions and the number completing the certification process on an ongoing basis.
Process Used to Develop Criteria Criteria developed by State Plan Committee.
Responsible Official Secretary of State in conjunction with local election authorities

Performance Element Poll Worker Training
Performance Goal Develop Poll Worker Training Package.
Performance Measures
  • Develop by January 1, 2004
  • Conduct testing by March 1, 2004
  • Evaluate, revise and retest by May 1, 2004
Performance Outcomes
  • Increase expertise and knowledge of poll workers
  • Increase service to voters
  • Decrease voter complaints
  • Improve the voting process
  • Increase voter satisfaction
Timetable Complete program development by January 1, 2004
Criteria Used to Measure Performance
  • Number of election officials trained in advance of 2004 primary and general elections
  • Number and nature of polling place complaints received relative to election judge performance
  • Percent of accuracy in polling place reports completed by election judges
  • Number of positive comments received from voters
  • General assessment by election authorities about election judge performance compared to previous elections
Process Used to Develop Criteria Criteria developed by the State Plan Committee.
Responsible Official Secretary of State in conjunction with local election authorities


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