Wolfner Patron Manual

Staff

Director

Director Richard Smith oversees all aspects of Wolfner Library operations. You may contact the director when service issues cannot be resolved through regular staff channels. Your comments about services are encouraged.

Reader Advisor

Each client of the Wolfner Library has a Reader Advisor. These advisors offer assistance in making sure you receive materials of your choice in a timely manner. Contact with your advisor can be made by phone, e-mail, fax or through the United States Postal Service.

Always Contact Your Reader Advisor When...

• you want to request books, magazines or descriptive videos;
• your machine malfunctions or does not play properly;
• your machine becomes lost or stolen;
• your books stop coming;
• you have a question about your service;
• you need information on titles, subjects, or authors;
• your name, address, or telephone number changes;
• you wish to have your service put on hold;
• you wish to discontinue service; or
• you have equipment or books you are not using.

Youth Services Librarian

Wolfner Library employs a full-time professional librarian to provide specialized services for children and teenagers who use the library. The youth services librarian works with individuals and their parents, schools, and teachers to provide reader advisory services and special programming, such as the summer reading program, for children and teenagers. The youth services librarian selects books to supplement the collection and maintains a small reference collection on children’s and young adult literature, learning disabilities, and other relevant topics.

Special Services Staff

Wolfner Library specializes in offering reference and referral services that focus on blindness, visual impairment, and other topics of concern that these communities confront. The special services librarian will answer questions and provide assistance to requests submitted by phone, mail, fax, or email. The topic will be researched using a variety of resources including Wolfner’s collection, the NLS’s Union Catalog, the Internet, and Missouri State Library online and print resources, such as reference books, magazine and journal articles, microfiche, and microfilm. Our Wolfner technician will put the responses into the format you find most accessible.

Additionally, the special services librarian coordinates the promotion of Wolfner Library services to library patrons, agencies, organizations, and the general public through presentations and exhibits.

Contact the Special Services Staff When:

• you have a question regarding blindness, visual impairment or other topics of concern involving these communities;
• you become aware of a good outreach opportunity to promote our services to potential Wolfner Library patrons.

Administrative Program Coordinator

The role of the administrative program coordinator is to ensure Wolfner Library patrons receive high quality service. Your comments regarding current and potential Wolfner Library services are always welcome.

Circulation Staff

Wolfner Library’s circulation staff sends over a half million items a year to patrons and distributes all incoming mail to the various departments within Wolfner. Books are also inspected before they are mailed out. The circulation staff is responsible for the entire video, book, and recorded media collection and keeps the entire collection in sequence order to provide efficient distribution of library materials to patrons.

Machines Coordinator and Staff

Wolfner Library provides equipment, accessories, and catalogs to its readers. The machines coordinator receives, issues, and controls the federally owned and supplied equipment and accessories used solely by eligible blind and physically impaired individuals or qualifying institutions. The machines staff maintains accurate records, conducts periodic inventories, safeguards the machines and accessories, and repairs the machines as needed. Finally, the machines staff provides telephone assistance in troubleshooting machine and accessories malfunctions.

Technical Services Specialist

Our technical services specialist oversees all aspects of duplication, magazines and acquisition of books. The main responsibility is to assure our patrons that we have enough copies of materials available and that the materials are processed in a timely manner.

Tape Duplication Staff

The Tape Duplication Department offers a wide variety of services, including computergenerated cassette labels, quality control checks of each and every cassette produced, tape duplication of popular titles, and cassette repair. An uncirculated, master copy of every cassette in our collection is housed and maintained to aid in the tape duplication process.

Coordinator of Volunteers

Wolfner Library offers a number of volunteer opportunities; volunteer support helps us provide better service to our clients. Volunteer services are concentrated in four different areas including the Recording Program, Outreach/Public Education, InHome Assistance and InHouse/ Wolfner Library assistance.

Volunteers serve in many different capacities, including demagnetizing tapes for reuse, inspecting and cleaning tape players, clerical work, producing taperecorded books, tape duplication, and special projects. If you or someone you know is interested in volunteering with Wolfner Library, contact Deborah Stroup by email at deborah.stroupe@sos.mo.gov or toll free at 800-392-2614.