Private businesses are not legally required to accept the Safe at Home substitute address, but are urged to do so.
If a Safe at Home participant has shown you his or her authorization card, and asks you to accept the substitute address, please consider the following:
- The substitute address is a real, legal address that participants are allowed to use.
- The participant is a victim of domestic violence, sexual assault, stalking, human trafficking, rape, other crime who fears future harm.
- Participants enroll in the program because they fear for their safety or the safety of a family member.
- Each time a survivor discloses an actual address, his or her safety is compromised.
Some private businesses require an actual service address. Here are some ways private businesses have protected participants:
- Flagging a participant’s account as confidential, removing the account from distribution lists and requiring identification before releasing account information.
- Providing the participant with a password-protected account.
- Initiating a new account and allowing the participant to replace the account name with an alternate name.
Please contact Safe at Home with any questions or concerns toll-free: (866) 509-1409.