Agencies/Businesses

Government Agencies

The secretary of state’s office assigns a substitute address for all Safe at Home participants. The substitute address is a PO box in Jefferson City and can be used in place of a home, work or school address on public records created by all government agencies and the courts. Participants use the substitute address in various ways: driver’s licenses, voter registration, public school records, library cards and social services records.

Participants receive an authorization card they can show government employees to verify their enrollment in the program. Agency employees may ask to see a participant’s authorization card to verify program participation, and may photocopy the card for their records if necessary. They should not question the participant about his or her reasons for being in the program. Government personnel are welcome to call the Safe at Home program office at (866) 509-1409 to verify a participant’s current status in the program. Agencies should feel free to call the program office any time they have questions about how to handle a Safe at Home participant’s information.

Safe at Home will verify residency for agencies if it’s conditional for the participant to receive services. Authorized personnel must submit the verification request and it should include the following:

• Name of the participant(s),
• Participant’s Safe at Home authorization number
• Name of the government agency and relevant residency requirement

The letter may be faxed to (573) 522-1525 or mailed to Safe at Home, PO Box 1409, Jefferson City, MO 65102.

Once the request is received, program staff will contact the agency designee by phone to verify the participant’s residency qualification, but will not disclose the confidential address. For more information, please see 15 CSR 30-70.050(6).